What is going on with your service FNB?

*** Number called as per mail: *** I must say I am so disappointed in a company that is "one of South Africa's "big five" banks" and suppose to the bank that asks "How can we help you?" but it is absolutely impossible getting help from FNB. I am a woman working full time and sacrificing my lunch time to be able to be in time to get my children from school. I do not have time to be on the phone for hours trying to sort out something that should be so simple to do.

I app**** on the FNB website for a cellphone contract through FNB. Easy enough right? No!! I received an email shortly after doing my application with a reference number stating that " Dear Wilma

We have received your FNB Connect application.

Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible" - this was 5 days ago. I have since tried calling but the first two days after my application the voice prompt said they are having technical problems so wrote it off to that. It happens right? I called so many times yesterday but was sent from the one person to the other getting cut off in between. I was on the phone for nearly 40min calling back the whole time and waiting to be transferred to "someone who deals with that". I was only told to talk to sales but they in return transferred my call several times. No one even took my ref number to check what or if they can help me with something.

I feel very disappointed as this is not my first issue with FNB.

Please can I get someone to call me or to send me a mail telling me if there is anything more they need from me to process my request or wat the outcome is.

Please - it pains me to think that one have to complain before getting helped by your OWN bank that you bank with.