WHAT IS GOING ON FNB

I wrote here not to long ago about the woman at the call center cnducting herself in a terrible manner and slamming the phone down i requested that this woman take responsibility for her actions via email and call me to apologize, fnb contacted me and said they will handle it and make sure i get what i requested by the end of business that day, after a week i contacted them again to which they responded with an email that the call centers manager would handle it. FNB that is not good enough for me and i do not appreciate being handled worse than an animal in a cage by a woman wh was eager to leave work that afternoon leaving me in an absoulte state of stress. I will not rest until this paticular agent gets hold of me and apologizes verbally and via email. The other problem with FNB is calling me a **** when i reported ***** and fixed the issue myself fnb did nothing about and the agent said im not looking at my statements properly because fnb paid me back and its a lie!!! he couldnt tell me why no one had contacted me about the outcome of the fruad case he then transferred me to a dropped call.

Have your call center agents got any training because by the sounds of it this is just a pay check kind of job no actual work is needed no customer service its scary to think we intrust our money with people who have no ambition to look after their customers