What is going on FNB???

What is going on?? This is definitely not the service I am used to from FNB.

KYC Refresh not working on either Online Banking or App. Have send e-mails and still keeps on getting KYC Refresh Messages.

Contacted FNB Business to apply for Overdraft. Got approved and Credit Department would have phoned me in 5 working days. Still not got the call.

Have now followed up on Instant Chat and they can only send the Business Manager that has back to back meetings an e-mail to get back to me. No turnaround time and no reference number.