What is going on?

Opend an late estate account for mother in law, After money was paid into the account and we paid an account, we were waiting for more money to go into the account. Just to realize that the account is blocked for no reason, after 2 months. No one called us, no one notified us NOTHING this is utter disgusting service and a waist of time cause FNB just refuse to help you over the phone... this is unfair and bad service.