What is going on???

Opened a new credit card linked to my account, everything went well, then suddenly the card is unusable. I contacted FNB and I'm told I'm not tax compliant, so I fill in all their forms and send it back, the account is unblocked and I "can reactivate the card on my FNB app". Head to the app, card is already active and the balance is -R15.00!!!! Now I have to go into a branch to sort it out, it's ****** ridiculous! I don't have transport and I don't have money to pay for transport, so my life line is just cut off for no good reason, you could have asked for the information without causing all this trouble, thank you SO much FNB.

I also keep getting a notice on my app that I need to update my info to remain compliant... done that a few times now, still get the notice.