AS
Andre S
1 reviews | Active since Oct 2009
30 Sept 2015, 15:04
What is going on
I Was told today that the type of account I have does not qualify for ebucks and that I must upgrade to a cheque account.what *******. After waiting 2 hours in the queue at Cresta I am told this. Also, it cost me R20 to get a letter stating I have a bank account with you. Seriously. 'How can we help you', start by not ripping me off. I don't have time to wait another 2 hours to show you my payslip to upgrade my account. Just do it. Ineqrn over R60k a month. Just upgrade the account
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Sept 2015, 15:27Hello andresa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 770862.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 770862.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Sept 2015, 15:27
Official
Hello andresa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 770862.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 770862.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)