1 reviews | Active since May 2016

31 May 2017, 14:37

What is FNB Connect?

<p>Would absolutely love to purchase a device and move my business from Vodacom to FNB. However when trying to bring business to FNB the following can be experienced. </p> <p> </p> <p>First off the website is deeply flawed you are unable to enter the required inputs, to complete your transaction. The transaction flow also asked the incorrect questions. Example: Select a phone with a SIM -> Press Next -> Prompt me if I want a Sim -> ***? </p> <p> </p> <p>Secondly after entering only half the inputs to complete an applcation (Number port completley missing) ... you submit the applicaiton to recieve a technical error.</p> <p> </p> <p>So website cannot be used.</p> <p> </p> <p>NEXT</p> <p>You then get an SMS saying they working on it with a number to contact. Contact that number and you on hold for 30 mins plus. </p> <p> </p> <p>Bottom line I am sticking to the Devil I know, because If I cannot even get service when I am trying to throw money at them, what are the chances getting service down stream?</p> <p> </p> <p>I cannot believe this is a serious business, or an entity that just hangs on the coat tails of the brand. There is no way an independent service provider could survive, with out a decent infrastructure to take revenue from an interested customer.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2017, 16:45
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)