1 reviews | Active since May 2016

03 Nov 2018, 23:07

What is a FNB 'month' ????

What do we all perceive a 'month' to be ? I would guess that 100% of us would say that it's one on the periods in a calendar year named January to December, correct ?? This what FNB call a month: "Please take note that your account cycle is from the 24th to the 23rd of the following month, this is the date that your monthly account fee and any other fees incurred is charged. It is also the dates in which your withdrawal limits are calculated from" So, a FNB month does not coincide with a calendar month but they don't inform you of that fact. They use the term 'month' which should be 'your account cycle period' !!!! How many FNB clients incur unnecessary account costs due to the fact that FNB's months are decided upon by money making factors ?? I am one such client who withdrew money over two calendar months yet incurred costs for the 'privilege' of accessing my own funds.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2018, 09:30
Official

Good day Mike Baines,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

's update07 Nov 2018, 07:24
Reviewer Update
Automated response, above, and nothing else from FNB. This shows how little they care about their clients and reputation. FNB, I ask you to post a response here on HelloPeter.