What if it was a *****ulent activity?

After discovering a *****ulent online transaction. I phoned Business Banking and was transferred to the ***** Department. A very efficient gentleman cancelled the business card and informed me that an investigation would take place.

Today after going through my transaction I found two more transactions from the same company. I contacted NB ***** Number to update my case using the reference provided. I was on hold for half an hour and then cut off, I phoned back and was placed on hold for half an hour the phone was answered and I was directed to Debit Card ***** who was now investigating my case further. I was again on hold for a while and was continually prompted to use the FNB secure chat using my reference number, I would then be directed to the correct agent. The rest of my day was spent on FNB secure chat being passed from agent to agent and twice to one agent. Huge Fail. I have the paper trail but won't bore you with that detail.