What horrific service

I have spent an hour on the phone trying to query a promotion that was on when I opened my FNB Account (Deposit R1000 into your account before 25th August 2015 and receive R50 Airtime) It is now going on October and still nothing. FNB has been transferring me in circles from one department to the other and no one can sort it out, seems like a whole lot of incompetence if you ask me. I have now spent a lot more airtime just trying to query this and I have never been so frustrated in my life. I was with Capitec for 3 years and I can honestly say they have 1000 times better customer service that FNB will ever have.