1 reviews | Active since Aug 2009
What has happened to the levels of service for Private Clients
I was very impressed by the levels of service I received when first joining up with FNB but over the last year the levels of service has definitely declined. I bought a fitbit in december and still have not received a replalcement. I mailed my private banker on friday afternoon and have still not received a response. Can a manager please contact me to resolve my issue or send me the details on cancelling my FNB account.
Hello CJS1977 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello CJS1977 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***