LG
Lloyd G
1 reviews | Active since Mar 2009
17 Jan 2019, 13:24
What has happened to FNB.
I am getting really disappointed with FNB, I have now waited a month for my refund from Cemair. Now suddenly FNB feels its acceptable to give Cemair 8 Weeks to refund the money before they reverse this transaction.
Cemair, in case you have not heard, had been grounded again! PERMANENTLY this time and will be going into liquidation any day now.
There will be nothing left to reverse when that happens. How can you allow them to play games with YOUR clients money like this?
I then had the misfortune of having to lodge another dispute with someone else. After 4 days I still have not had even a phone call and get told it can take 7 - 14 days for a response.
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Jan 2019, 15:09Good Day Lloyd Gardner Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply17 Jan 2019, 15:09
Official
Good Day Lloyd Gardner Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
LG
Lloyd G's updateReviewer Update
18 Jan 2019, 20:15I got a call yesterday afternoon to say you had received my complaint and that I would get a call from the card division later yesterday or today.
Two hours later another call, saying the same thing except that I could expect a call from the card division in five minutes.
Still waiting folks! FNB has turned into an utter joke.
How can you possibly call someone to acknowledge that you have received their complaint, advise that someone will be in touch shortly to address the issue, and then no one calls.
What the actual **** guys!!!!
LG
Lloyd G's update18 Jan 2019, 20:15
Reviewer Update
I got a call yesterday afternoon to say you had received my complaint and that I would get a call from the card division later yesterday or today.
Two hours later another call, saying the same thing except that I could expect a call from the card division in five minutes.
Still waiting folks! FNB has turned into an utter joke.
How can you possibly call someone to acknowledge that you have received their complaint, advise that someone will be in touch shortly to address the issue, and then no one calls.
What the actual **** guys!!!!