What happened to the bank whose slogan is "What can we do for you"

This review refers to the card division. I held the line for 30 minutes waiting for the next available operator before I hung up. Yes, I could leave a message, and I did after 30 minutes. That too did not go well as the message time was not long enough to leave my name, let alone my contact number. I am still waiting for a call from the brass, which I was led to believe would be shortly after 11:30 this morning, (5 hours ago). Maybe it is time to consider other banking options.