What happened to my Money

Good day

I was incontact with the ***** Department on an existing enquiry of a debt to the amount of R750 that went from my account on the 26th of November. 2023. The department said it will take them 10-14 working days to investigate what happened. i reach out again today after numerous attempts of trying to get feedback of how far along the case is going. Today I spoke to Tahera from the Aspire Card ***** division, on my mobile banking app. She finally comes back and sends me questions which I answer, then she says tahnks for the above i will escalate the case and feedback will be provided via email in 24-48 hours. i type back but i thought it will take 14 days why do i now have to wait 2 more days for my money.

and she ends our chat.

The service is uncalled for, Where did my MONEY disappear too Why can it not be Reversed? FNB