AS
Anita S
1 reviews | Active since Apr 2012
15 Jun 2015, 11:56
What happened to free card delivery?
I am a Platinum card holder at FNB. Both my credit card and cheque card will expire at the end of the month. I was notified by bank that it will happen and I was happy. BUT then they told me that I have to collect at my branch. When I switched over they delivered at my work, but now I have to collect at the bank. And I still hear that they advertise free delivery.<br> I waited MORE than an hour at the branch this morning to collect my card. Time is money and I cannot waste time like that!!! Unfriendly service as well.
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FNB (First National Bank)'s replyOfficial
15 Jun 2015, 12:15Hello amith226,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703580.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703580.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Jun 2015, 12:15
Official
Hello amith226,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703580.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 703580.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)