What happened at FNB...

<p>...the service used to be good. I called the customer care number to lodge a query and I had to hold on for almost 10 minutes due to high call volume, but this is not my problem. A lady answered, transferred me to be validated, then listened to my query and told me to hold on and that she will be back with a response. I waited for probably about 15 minutes when I suddenly got the automated service again telling me that I am being transferred to another operator. I don't know for sure, but I suspect that the delay was deliberate so that this transfer could happen. I repeated my query and also lodged a complaint about the time delay. Then I was transferred to be validated a second time and promptly cut off. I spend 34 minutes of my life on the phone in vain, so I expect to get a response from FNB about my query and complaint, Query number ********** NF</p>