JZ
Janine Z

1 reviews | Active since Oct 2009

06 Feb 2015, 09:40

What friendly, helpful staff

I have had non stop problems with Absa. I have been a client for 20 years, last year I changed to an Absa Cheque account, its been hell since then, with rude, unhelpful, miserable, catty staff (including Senior Management)<br> <br> I decided to open an FNB cheque account instead. There were a few hiccups with the online registration, but nothing too bad. I decided since I cant take calls during work, that I would rather just go into the branch. Wow! The service I received from Teresa, she was friendly, patient with me and so helpful, I walked out of there feeling confident and knowing what I am getting. overall the staff are very friendly. And what FNB offer, it is extremely competitive. I cannot wait to rather bank with FNB, knowing that the staff actually care about their clients.<br> <br> Thank you for giving your clients such top service. it is a breathe of fresh air.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Feb 2015, 10:04
Official
Hello janinevz,

Hello HMS*****th,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.

***.

Regards
Complaints Resolution
Melinda Duvenhage