What FNB Home Loans is doing to me is unacceptable!

Almost every month I need to come to this platform because the dissatisfaction I have with FNB home loans.

On more than one occasion they have not activated the debit order, and I would be getting calls and SMSes about not honoring my promise.

At the beginning of this month I was requested to send a debit order form again together with my bank statement, and I have done that. At first I forgot to include the debit order date, they returned the form and I corrected it. Then they sent an email confirming that the debit order is active. I received an email at 04:21pm on 13 February 2024 and below I am copying it's conents. This morning I am getting another uncomfortable sms about not honouring my promise. What is going on here?

Good day,

I trust that this email finds you well.

Please be advised that your debit order has been loaded, effective 25/02/2024 as per your signed debit order form.

Kindly expect to receive a message requesting you to approve the DebiCheck mandate.

Please approve the DebiCheck mandate within 48 hours of receiving the message on your FNB Banking App, Online banking, cell phone banking, or ATM to complete the debit order process.

To secure your home loan documents, please note that we no longer send you settlement and repayment letters or Form 27(amendment confirmation) via email or post.

You can download them conveniently on the FNB/ RMB Private Bank App.

How to access your updated home loan repayment letter:

• Log in to the FNB App

• Select Accounts

• Choose home loan/facility account

• Account Options

• Self-service

• Mortgage Documents, select document and then select repayment letter

Should you experience any issues, please chat with us via SecureChat®

Kind regards,

Collections Payment Solutions FNB Home Loans