AM
Andy M

1 reviews | Active since Oct 2018

16 May 2019, 11:09

What FNB advertises its business clients and what it delivers are two very different things!

Some time back I get a call from FNB offering me all sorts of facilities for my business because they could see that I was starting to do pretty well! I queried why I would get a call from a call centre in Durban instead of my supposed business account manager just a few kilometers away? I also queried the rates that were being offered. Eventually I got the courtesy of a call from my supposed business manager of promised that he would come back to me within a week after engaging with another FNB division to see how they could improve on the offering. Well over a month as now passed by and I have not heard a word from FNB proving once again that what they say in their advertising is utter nonsense! They couldn't give a damn about supporting their clients they only care about how much money they can make out of them. Take it from someone who has run multiple businesses with turnover well over 45 million rands that FNB is not a bank for growing companies. Find a bank that has a genuine interest in partnering with you for your business needs!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2019, 12:25
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF..

Regards,

Hello Peter Complaints Team

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