JK
Juan K

1 reviews | Active since Feb 2015

02 Feb 2015, 08:41

What else must i do

Firstly I opened up a new bank account, already at this stage it was a nightmare just to get it done, finally the account has been opened but not activated so before realising this I already transferred money into this account...<br> On Saturday I weant to the branch to have the card activated as I need the money to get to work etc.<br> Card activated, on Saturday afternoon I wanted to go and buy the Groceries that I require but to surprize they have placed the account on hold( Frozen)...<br> I attempted to give them a call for about 9 times where the phone just keeps on ringing, \how can we help you"? I think not!!! Activate my account as you all the documents you need or I close all the accounts I have with fnb"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2015, 08:52
Official
Hello kokjuanpierre,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Banking Channels who will contact you shortly.

Complaint reference 615591.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)