1 reviews | Active since Apr 2016
What else must i do???
<p>Amer spending over 40 minutes on the phone last month i finally managed to close one of my accounts and even received an sms to confirm. When i logged into my internet banking now, there it is an open Smart Account with a -R49.00??? ***????????</p>
Hello Villa20xy,
My Apologies for the bad experience you've had with our call centre.
This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our call centre management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 942357.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Hello Villa20xy,
My Apologies for the bad experience you've had with our call centre.
This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration.
This matter has been assigned to our call centre management team for further investigation.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again. Complaint reference 942357.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)