WHAT DOES IT TAKE TO GET AN ATM CARD DELIVERED????

Opened a Business Account Online (which was not a pleasant experience) and which took ages to get done properly. Requested my ATM card be delivered when I opened the account and received an email on the 5th June CONFIRMING that my card would be delivered to me. Followed up - was told card would be delivered. Waited - still NO CARD. Finally resorted to logging an official complaint on the website and received a response on the 19th Oct telling me that I did not order a card!! If I want a card a should advise them - which I did by return email on the 19th Oct. Still NO CARD or RESPONSE! I follow up via email yet again on the 30th Oct, with previous correspondence included - only to be told AGAIN that I have not requested a card. Seriously? How am I supposed to run my business?? Really very poor indeed!