JD
Jacinda D
1 reviews | Active since Feb 2011
21 Nov 2019, 15:03
What did I ever do to you?
On the 15th of November 2019 I send an email to FNB on Care@fnb to assist with regards to one of your associates.
Until to day I had no response one of your call center agents inform me that I need to follow the process which I believe I have done.
I was contacted by one of your debt collections companies which i cannot deal with as they are telling me stories which I disagree with. My debt with DirectAxis was settled now according to your rude associated I owe R20000 where.
Why, What did i every do to you people? All the emails are sitting in your box and no one is responding and even the calls that are shared is not all the calls i was referring to.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Nov 2019, 16:02Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply21 Nov 2019, 16:02
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
JD
Jacinda D's updateReviewer Update
27 Nov 2019, 12:21Good day FNB this complaint was done on the 21st of November 2019 until today no feedback was given only a ref number which no one can assist with.
What is my next step now do i need to place a ombudsmen complaint, NCA complaint or Media story. Again I ask what have i done and now no help from your side
What is my next step now do i need to place a ombudsmen complaint, NCA complaint or Media story. Again I ask what have i done and now no help from your side
JD
Jacinda D's update27 Nov 2019, 12:21
Reviewer Update
Good day FNB this complaint was done on the 21st of November 2019 until today no feedback was given only a ref number which no one can assist with.
What is my next step now do i need to place a ombudsmen complaint, NCA complaint or Media story. Again I ask what have i done and now no help from your side
What is my next step now do i need to place a ombudsmen complaint, NCA complaint or Media story. Again I ask what have i done and now no help from your side