What customer services

<p>Today I tried to phone my local branch and was divertedd to the call centre wheere i am told I am no longer allowed to speak to the branch. They then ask me security questions on my account which is not relevant to my enquiry. I am then transfered to the CBs dept where I am told that they can not answer my question as they do not have that information abd I must go into the branch and enquire there. If they can not help I must visit other branches......This is crazy as it is not only time consuming but an infeficient way of gaining information. Why centralise so called customer service and not have information available which would be readily available when previously calling the branch. This is a huge backward step</p>