1 reviews | Active since May 2016
WHAT CLUELESS STAFF AND USELESS MANAGER AT FNB LAKESIDE MALL
<p>AT AIRFIELD BP IN BENONI THE FNB ATM DID NOT OPEN FOR MY MONEY TO COME OUT. I CALLED FNB IMMIDIATELY AND TH E***** OF AN IDIOT WHO ANSWERED WAS RUDE TO A POINT OF HANGING UP ON ME THE SECOND CLUE LESS IDIOT TOLD ME TH ENEAREST BRACNH WAS NORTHMEAD SQUARE ****** SO I WANT HER TO GO THE AND TAKE OUT THE BRANCH THAT SHE PUT IN TH EBIN TOGETHER WITH HER ATTITUDE COZ I COUKDNT FIND AN FNB BRANCH THERE I WENT THE LAKESIDE TO WAIT FOR 1 HR25 MINUTES TO SEE A CONSULTANT. ROGER STHE BRANCH MANAGER COULD NOT BE BOTHERED AND HE ALSO ACCUSED ME OF LYING ABOUNT MY MONEY NOT COMING OUT AND ABOUT THE ATM BEING AN FNB ATM. HE TREATED ME LIKE A ******** THAT WANTED TO DE***** FNB OF 300 LIKE REALLY WHAT THE HELL. NONE OF THEM KNEW WHAT THE PROCEDURE WAS TO GET ME MY MONEY BACK THEY DID NOT KNOW WHO AND WHERE TO SEND TH EFORM TO.I WANT MY MONEY AND I WANT A WRITTEN APOLOGY FROM ROGERS AND HIS STAFF FOR THEIR STRANGE BEHIVOUR AND THEIR ********* ACTS. THE QUE WAS LONG AND THEY HAVE FEW WORN OUT SOFAS SO SOME OF TH ECONSULTANTS OPTED TO GO TO THOSE THEY KNEW SITTING IN THE QUE AND TOLD THEM YOU KNOW MY DESK JUST GO SIT THERE AND I WILL COME HELP U. THOSE WITHOUT FRIEND OR RELATIVES WORKING THERE HAD TO STAND AND WAIT. THAT IS THE MOST I HAVE EVER BEEN DISGUSTED WITH AN FNB BRANCH. I AM EVEN CONCIDERING CHANGING BANKS AND ALSO STRATING A CAMPAG=IGN FOR OTHERE TO LEAVE TOO BEFORE WHAT HAPPENED TO ME HAPPEN TO THEM. BY THE WAY I WAS GOING TO AN INTERVIEW WHICH I MISSED THANKS TO ****** FNB AND ITS STAFF. IF I DO NOT GET A RESPONSE I WILL TAKE THIS FURTHER.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
