1 reviews | Active since Jan 2017

17 Jan 2017, 11:02

WHAT BULL**** IS THAT

<p>Okay not sure why I can’t find a link to make a comment on your page, I suppose I must be the IDIOT or you people have so many complaints that you removed the option. I am both a business and personal client with your bank short of a miracle that you financed 2 vehicles for me.</p> <p>because your organization somehow always has some excuse or the other not to help when the help is really needed. To the point that I will never ask you for assistance in anything again,</p> <p>BUT this bull**** I can't let go, you sold me a cellphone which the battery short of exploding in my hand. I found it completely exposed and the device no longer working. I called you twice on the first call I was told that apparently this was a common problem and that you are not repairing these devices anymore due to no spares being available. someone was meant to call me back in 2 - 3 days which did not happen.</p> <p>Today 2 weeks later I called, then this is where the BULL****!!! starts your lady tells me all of the same **** of no longer repairing these devises and gives me one option of choosing from 2 devices as a replacement which will cost me extra and that you will cancel the current contract and open a new one. WHAT BULL**** IS THAT why should I have to be the one to pay for another contract because the device you sold me malfunctioned. I don't need another contract with you, what I need is for the devices I paid for this last 12 months to be either fixed or replaced.</p> <p>STOP ****ING PEOPLE AROUND</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2017, 11:32
Official

Good day Mr. regan-strachan

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***