1 reviews | Active since Mar 2009
What a welcome back
I opened my account on the 12th and asked for my 2 (ONLY2) debit orders to be switched but only yesterday do I get information on this request, just got an update today.
How long does it take you to switch just two debit orders?
Also, I gave you guys my new ID card which only carries 1 name only as I removed my old first name but your online banking profile still calls me by my old name. If I still wanted to be called by that name I would not have removed it from Home Affairs.
Please dont make me regret moving my accounts back to your bank.
Good Day Tsamai ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Tsamai ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***