1 reviews | Active since May 2016

26 Jan 2017, 12:18

What a Star!!!

<p>Once again RB Jacobs has taken Customer Care to a new level. We had issues with my husband's account today and after getting no joy from the call centre or bank, we forwarded our query to RB and it took less than 2 hours to have the issue resolved.</p> <p>Being in Customer Care myself I believe that is FANTASTIC service delivered!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jan 2017, 12:58
Official

Good day Ms. shana-gabriel-hamid

Thank you for posting the above mentioned compliment for RB Jacobs. We are glad that your service experience has lived up to the FNB service value of "How can we Help you?"

The compliment reference number is as follows: *** .

Thank you again and Regards

Rahim Salamaan

(W): ***