What a service that you guys offer that is totally different to what you guys promise your customers

On the 14/02/2025 I noticed a transaction that I was not aware of that went off my account upon seeing that I then went to the Fnb app to report the transaction via secured chat and had the card suspended I thought by me doing that I had reported a *****ulent transaction as they say that you can log it on your Fnb app .. I then called on the 18/02/2025 because I wanted to get update did the consultation not inform me that it was not logged I need to relog the same query i then did again and I ordered the card on the app since the 18/02/2025 to my surprised when you order the card it says it 2-5 working days for them to deliver the card to me tell why am I still waiting for the card to be delivered to and today it’s the 25/02/2025 and the worse part they already took the replacement fee and they added their items paid money and etc which I was so shocked as to why would a transaction go off when the are no enough money of the account… I called on 24:02/2025 the consultant informed me that I will transfer you the customer service did she not transfer and the call dropped and mind you I am using own airtime to keep on doing follow ups and why would my card not be delivered till to date and on the app it shows ordered .. and I am paying so much think it’s time time to close the account now this is not the service that Fnb prides them about now I feel not called a client.