What a rude and condescending FNB staffer!

Yesterday 15 June 2022 at around 15:00, Hammarsdale Junction at the FNB atm there were 2 ladies who had with them, a lot of nanm cards and they were performing multiple transactions that a queue had built up. Because of that, it meant there was just one atm available for use as they hogged the other one. People in the queue had begun complaining to the 2 ladies. The ladies then offered that they will let 2 people use the atm then continue what they are doing, and later let another 2. I then went inside the branch and there were 2 lady staff members. I started explaining to them my frustrations and one of them, Sindi Mathonsi was very rude and argumentative. She told me I should be grateful that the women were atleast willing to take turns letting 2 people use the ATM because they have a right to use it all day long if they so choose to. When I asked if this was her opinion or was it FNB policy, she insisted it was FNB policy after a lot of toing and froing. At that point, hearing the argument, the manager came out, I think his surname is Xaba, though not sure. He confirmed to me that he heard the arguing from jis office and told me he will have a word with Sindi. The manager also said that the goings on at the atms are not really their responsibility, which I thought was passing the buck really.

I just think that FNB is useless. Am so happy I'm not their customer and I had just been there to withdraw eWallet.

Sandile Mevana ***