1 reviews | Active since Jul 2011
What a *******
I tried to do a cardless cash withdrawal at the FNB atm. I reported 2 months ago that this service wasn’t working and it still isn’t working. Branch staff tell you you have to use ewallet which charged me R10 for a R50 withdrawal! That is 20% fee which is completely SHOCKING all because their cardless cash withdrawal service which was always free is not working. Very clever money making scheme FNB. This has been the last straw in a long line of complaints and I will DEFINITELY be closing my account.
Hello
MC123,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
MC123,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***