What a painful experience with FNB

What a painful experience!!!! All I wanted was to activate the tap feature on my son's youth card. I called FNB and spent 16 minutes on the phone, being transferred from one department to another with no resolution. I even asked if they could guide me through the process on the app—still no help. Eventually, I had to hang up in frustration.

This is unacceptable. FNB, your call centre agents need better training to understand customer needs. In today’s world, multi-skilled support teams are essential—especially for simple requests like this. Please do better