1 reviews | Active since May 2017
What a nightmare to DOWNGRADE an account
<p>My first visit to FNB Cradlestone was in March 2017. I had a premium acc an wanted to downgrade to a Gold account. First they had numerous struggles to get my risk updated, that was eventually done a week ago... Up to now my account has still not been downgraded. Only 2 people at the service desks every time I go to the branch... Pathetic service from beginning up to now... </p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback and a resolution.
I apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback and a resolution.
I apologise for any inconvenience caused. Your reference for the above complaint is ***.
Kind Regards
Complaints Resolution
Naomi Petersen
*** (option one)