What a mission just to activate cards

I ordered the youth cards that FNB offers for young children online, and the cards got delivered today, now I am having trouble activating them, I called 3 times already, and none of the agents can help me, the last agent said there is KYC info missing on the profile, but I did as FNB instructed and that was to give the childrens birth certificates, and my id and proof of residence to the couriers that dropped the cards off, which I have done and now I am having trouble activating them, the sales agent that sold these cards to me made the process seem seemless, said I would just have to register the cards on internet banking and they could do online banking, and now I have to spend from 2.00 till now which is 3.00pm on the phone just trying to activate these cards, if I had known this I would have just gone to Absa