What a mess with Fnb and stokvel accounts

I'm so disappointed, I ranted and raved about Fnb the Fnb stokvel account. I suggested to our group, they bought into the concept, the entrusted us with their money. Yesterday we did a withdrawal from the stokvel account, the executive members were supposed to get a message to approve the withdrawal, there hasn't been any message since yesterday till now.

Imagine getting a call from a member, it's night time, they've waited the entire day for their money. She says she's starving as she was going to use the money to purchase food for the house. She's worked hard, requesting her money?

I called Fnb I'm told of a technical cliche since Tuesday, I asked why was there no communication? I assume a large bank of that sort would notify its members if they had any issues prior to us having problems?

I would also assume the quality control or risk management team would have thought of an alternative and not really solemnly on a system. System may have clichés we should be able to go back to basics and requests executive signatories walk into a branch and sign. Then Manager should be able to process requests?

I'm truly disappointed, I don't know how to lookat the members as they have valid reasons for wanting access to their money.