What a mess !

After making a thorough mess of my bond application, FNB be sends me a message: "Your complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly." That was on Monday 21st Feb at 12:10 - it's now four days later and I haven't heard from FNB. I did hear from another attorney who they instructed to do a new bond but she didn't have clear instructions and I feared that the same errors are going to occur, so I told her to wait until FNB contacts me. It's now close to 2 years I am trying to resolve this matter that relates to my Late wife's estate. Really not what you would expect from a major bank