What a let down Premier Banking is!?!?

What a disappointment it has been since upgrading to ''Platinum'' status on my cheque account/credit card! What is the point of having these so called 'convenient' services when the guys don't even phone back when a query is logged. The turn around time of 24hrs have been greatly exceeded as it is day no 2 and still no feedback! This is the pinnacle of poor service to me and I will now be downgrading as I could have phoned in and sorted my query a long time ago. My frustration is through the roof at the moment!!! FNB really dropped the ball on this one!!!