What a joke your bank has become

<p>I asked for a premire card nearly a month ago when you shifted me to the account, I then went into the branch where the card was meant to be delivered to pick it up and low and behold, you hadn't bothered to deliver it there. I then ordered the card again to be delivered to my work address. After more than a week you still didn't bother delivering the card. I then wanted to cancel the card due to your disgusting service and your staff tells me you want to charge me bank fees for that account which was infact a completely usless account since you never delivered the card. </p>