WHAT A JOKE... PREMIER BANKER

What is the point of offering a premier banker when they get paid for doing nothing because they are definitely not servicing their clients. Spoke to a so called premier banker regarding unauthorised transactions, she told me that she will investigate and get back to me. It's gone 2weeks and still no response. Absolutely pathetic service!!!!! Try going into a branch to get my own money back and have to deal with a bunch of *********** fools that gives me a bank statement and say, this is were the money went. I know where the money was spent but I need to know HOW. Because it is definitely not me spending it, and then I get a blank look on their faces.