What a joke of a bank

I opened an "Easy" account, hoping to make FNB my new primary bank, but when I realised they have not heard of the concept of customer services, I decided that it is definitely not going to happen. Of course, now it is too late and they have made it near impossible to close the account. You can open one online in about 10 seconds, but closing requires you to wait in a line at the mall for about 5 hours, only to be told that it is 16:05 and the tellers closed at 16:00. So now, I must come back tomorrow. A week later, because some of us have JOBS, I am now being charged NEGATIVE R6,50 for having no funds in my account, which the lady told me to do in order to close the account. What a joke of a bank. If you can, stay away from these clowns. Also, DON'T try and call me. One of your silly employees are not going to make up for all this by surprisingly wasting my personal time.