What a joke

I had it with this bank. How the hell do these people not communicate with each other. It is rather scary how information is floating around and they do not get the message at all. I don’t know how they do not learn from their poor services they provide. Easy to get people to sign up for sure but bad in providing a top class service. I also don’t know the purpose of having a consultant assigned to one which say one thing but the opposite happens.