1 reviews | Active since Mar 2018
What a joke!
I've been happy since I switched to FNB until I found out that I am expected to pay for a confirmation of account letter that is automatically emailed to me! What kind of a joke is this? How can you justify this considering the bank charges you ask us to pay? If it was a letter signed by the board of directors, but a email? Please guys. Get this sorted because you can't be charging people just to send an email. Especially when people are already paying for your services.
Good day Lee Goodall,
Thank you for taking my call.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lee Goodall,
Thank you for taking my call.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)