lL
lindik L

1 reviews | Active since Sept 2016

21 Sept 2016, 14:37

WHAT A HORRIBLE SERVICE - I REGRET OPENING AN ACCOUNT THERE

<p>Hi</p> <p>I have received a terrible service from FNB KARAGLEN. I was assisted by an agent N.MOLEPO - to open an account - she advised that my card will be delivered and I gave her my new contact number - this happened on Wednesday the 14th of September 2016 but until date have not received my card which I desperately need for tomorrow - only to realise that she actually used my old number which I had told her NOT to use.</p> <p>now as per the courier company - I will have to wait for another 2-3 working days for my card - I REGRET EVEN WALKING INTO THAT BANK . I then called the FNB KARAGLEN to speak with a manager or supervisor and spoke with a guy by the name of Bevin or Bavan - he was sooooooooooo flipping rude and asked me what do I want after I asked to be assist - - The stuff in that branch needs serious customer care trainning - I dont advise anyone to use FNB - what a total INCONVIENIENCE to have to wait for your card for days while other banks there no such......COMPLETELY REGRET.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2016, 15:47
Official

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)