AP
Abraham P

1 reviews | Active since May 2012

03 Apr 2017, 12:45

What a great ****

<p>I was called a few weeks ago for an life insurance, that I declined and did not accept or agree to. Next minute I had an debit order going off, I phone right away to quiry it. Funny I was called to ask why I was canceling the Life insurance and how they can better the service. I asked them, how tey can ask this if I did not agree in any way that I want insurance. I was just told they will cancel it on my request, but a refund of the funds is inpossible. I asked if they can proof with their recordings that I did agree to the Insurance, and the reply was just it was reviewed. I asked to get the proof, and was told it was reviewed and that is what it is.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 12:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)