What a disservice! FNB does not care!!

6 December 2020 I deposited cash at the ATM.

8 December 2020 I queried with the Sea Point Branch where I made the deposit as there was no funds reflected in my account. Was advised that they need to investigate and will get back to me.

9 December 2020 was advised by the Sea Point branch that my money was deposited into my credit card account and that I should call the credit card department to request a transfer. The fact that this cannot be handled internally blows my mind! Same bank just different departments. I phoned the credit card department and was advised that a request will be sent to admin to transfer my funds as my credit card was no longer active on my profile as I closed the account.

22 December 2020 still no funds transferred and heard nothing from the bank. Phoned the credit card department and was transferred to about 5 people. Eventually somebody helped me, Karabo advised that she doesn’t see anything on the system. How can a bank not have a trail of calls made about an account? How? Eventually found the reference number and was told that I should now follow up regarding this claim. Received another reference number RK*** because if I don’t have this then I can’t proof that I followed up!!! Really!!!!

28 December 2020 still no response. Sent follow up emails to *** and *** and no response as if it went into a black hole. Used secure chat on the FNB app and was advised that a follow up request will be sent to the agent that initially sent the request and that funds would be transferred by Tuesday afternoon for the latest.

30 December 2020 absolutely no communication from FNB! My account going into arrears, fees being charged as debit cards are not clearing and I’m being charged fees on the amount deposited in my closed credit card.

Does FNB care? How can such a simple request take so long to resolve? *********** or negligence?