WHAT A DISGUSTING EXPERIENCE WITH FNB

<p>I have spent hours running back and forth between branches and post offices to get the forms sorted for the delegation of authority on my brothers credit card , EVEN the manager at the branch instructed that we need to fill in the forms , get my brother to fill in who is OVERSEAS to fill in the forms . The branch accepted the mandate and sent it to the fnb credit card division on the 13th of August , I have heard nothing from fnb so decided to contact yesterday. The lady informed me yes its been all done but need to go through a few security questions which I did not know so phoned back today for the lady to NOT be helpful and REFUSE to give me her name. I asked to speak to the manager and she wanted to know for WHAT and put me on hold and CUT my call . REALLY FNB - thats your service !!! So I phoned back and the lady I dealt with informed me that I was given authority to his cheque account. !!!!!!! NOT WHAT I ASKED FOR !!!!!!</p> <p> </p> <p> </p>