What a disgrace

FNB? FNB? FNB?

What happened? Where is the bank with the world class service, cutting edge platforms and excellent personal service?

I have to place a complaint on behalf of my wife because she is not even able on ANY of your platforms! Her secure chat is disabled, and the agents cant answer or reply to questions? I discussed this matter with the agent on Secure Chat on my own device, and his direct words after looking at various options were that she has to "somehow communicate with an agent"!

We have attempted twice to transfer money to our account in Croatia, with no success! WHY? Because first you immediately block her account and then she had to prove her own funds, but then as soon as we want to transfer funds because the currency exchange rate is good, you suddenly fell off the planet earth? And you charge a minimum of 40c per euro (Not to mention the additional service fee of R400, TWICE!) Now, we want to transfer money to another bank in South Africa, and now there is a pathetic "pay and clear" limit block that can not be lifted even though she did not even use the "pay and clear" limit option, and it is impossible to change this limit.

What a disgrace...