What a disgrace

I am very much disappointed on FNB as a private banker Saturday 27 May, i received a notification for a transaction ref yoco*kings parade five times. A total of R4250+

I reported the transaction immediately as it was obviously a suspicious transaction as I was at home,

I have since contacted FNB, after holding the line for 30min I've given up and searched for an alternative way to get through to the credit card ***** department to get some sort of update. I then discovered that you could get in contact with a FNB representative through my banking app, and very conveniently i was assisted.

Obviously by writing this, i did not receive any feedback at all and have not spoken to anyone since i recorded the case 27 may.

Monday morning 29June i went back on my app to try and see if i can reach out to FNB even though they are supposed to be contacting me.

I'm yet to have received any feedback. I'm a very loyal FNB private banker client and spend lots of money with this bank. Really not impressed with this matter and not sure how i feel about this situation.

Already it's been 14 days with no feedback or courtesy call just to give me update. I'm disgusted!!