dS
darian S

1 reviews | Active since Oct 2014

17 Jun 2016, 18:34

What a bunch of ******

<p>I went to Fnb informing them that my account details had been compromised and I would like to cancel my account or move my account as creditors have been deducting money from the Chq Account, no one at the fnb branch East rand mall wanted to assist I logged a call on hello peter and still no one assisted, now they want me to pay Chq card fees because I moved to another bank.</p> <p>Fnb this a bull tihs</p> <p>Fnb asks how can we help you when you ask for help from your bank they tell you they can't help you, I had to pay R20 for every reversal, would anyone in there d right mind stay with a bank like that.</p> <p>Fnb kka bank....</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2016, 07:27
Official

Good day DarThul,

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 944038.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

dS
darian S's update21 Jul 2016, 09:01
Reviewer Update

1 month later and still no response, am I surprised?

Fnb, how can we help you.

More like how can we not help you.