Westbank Settlement refund

I received a settlement letter from Wesbank, stating the settlement of my outstanding vehicle finance on 27 March 2015. The settlement letter stated a balance payable before the debit order on 1 April, the debit order value and the settlement value after debit order.<br> <br> The balance before debit order was settled and my debit order was effected against my account. I queried this with my private banker and I only received feedback a week later, with the following e-mail:<br> <br> \Kindly note that I have followed up on your request to Wesbank and they advised that you were also supposed to make your April payment to settle your Wesbank Account and hence there is no refund."<br> <br> This is very poor service from a private banker"